Harvey, introduced by Hiver, is an intelligent AI bot designed to amplify team productivity by handling time-intensive administrative tasks. Embedded with advanced Natural Language Processing (NLP), Harvey operates alongside customer support teams, offering a more streamlined Gmail-based helpdesk experience.
Core Features:
Context Recognition: Harvey discerns the context of customer dialogues and proffers smart recommendations to support agents, optimizing the customer support process.
Email Template Suggestions: Overwhelmed with email template options? Harvey lends a hand by assessing customer messages and proposing the most apt template, streamlining the communication process.
Custom Responses: Agents can amalgamate parts from Harvey’s suggested templates to tailor responses.
Thank You Detection: Post resolution, clients often send 'Thank You' emails, which inadvertently reopen the conversations. Harvey identifies and automatically closes these based on the "Thank You" sentiment, saving agents time.
Enhanced Productivity: Harvey tackles the monotonous task of closing redundant "Thank You" messages, enabling teams to concentrate on pivotal assignments.
Performance Metric Augmentation: By auto-closing non-actionable responses promptly, Harvey guarantees the authenticity of your analytics data.
Accountability and Learning: Harvey’s actions in email conversations can be monitored, and it continually refines its accuracy by learning from any errors.
