Harvey 由 Hiver 推出，是一款智能人工智能机器人，旨在通过处理时间密集型管理任务来提高团队生产力。 Harvey 嵌入了先进的自然语言处理 (NLP)，与客户支持团队一起运作，提供更简化的基于 Gmail 的帮助台体验。
上下文识别：Harvey 可以识别客户对话的背景，并为支持代理提供明智的建议，从而优化客户支持流程。
电子邮件模板建议：对电子邮件模板选项不知所措？哈维通过评估客户信息并提出最合适的模板来提供帮助，从而简化沟通流程。
自定义响应：客服人员可以合并哈维建议模板中的各个部分来定制响应。
谢谢检测：解决后，客户经常发送“谢谢”电子邮件，这会无意中重新打开对话。 Harvey 会根据“谢谢”的情绪来识别并自动关闭这些内容，从而节省代理时间。
提高生产力：Harvey 解决了关闭多余的“谢谢”消息的单调任务，使团队能够专注于关键任务。
性能指标增强：通过及时自动关闭不可操作的响应，Harvey 保证了您的分析数据的真实性。
责任与学习：Harvey 在电子邮件对话中的行为可以被监控，并且它可以通过从任何错误中学习来不断提高其准确性。
Hiver offers three pricing plans for its services, which are inclusive of the AI assistant, Harvey. Here's a breakdown of these plans:
Plan | Yearly Price (Per User) | Monthly Price (Per User) | Key Features |
|---|---|---|---|
Lite | $15/user/month | $19/user/month |
|
Pro | $39/user/month | $49/user/month |
|
Elite | $59/user/month | $69/user/month |
|
For larger requirements exceeding 50 seats, Hiver advises potential customers to get in touch for a custom quote.
为社区留下评论
Having Harvey onboard means less time on repetitive work and more time on strategy and creativity. A must-have for modern teams.
Every team needs a Harvey! It's like having an extra pair of hands managing the background tasks seamlessly.
Our customer support team raves about Harvey. The AI-powered suggestions have genuinely enhanced our response quality.
I'm genuinely surprised by Harvey's efficiency. We've seen a notable uptick in our team's productivity since its integration.
Impressive! Harvey manages all the mundane tasks, giving us more time to focus on client interactions.
